Author Topic: Account debited but MB accounts not credited  (Read 1753 times)

dedecocorp

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Account debited but MB accounts not credited
« on: January 09, 2018, 09:23:19 AM »
Good day, i funded two merrybet accounts via gtcollections on gtmobile on 16/12/17 and 17/12/17. Up until now the accounts have not been credited and neither has the transactions been reversed.
Below are the transaction remarks;


3481246787-AGT-004868-OMOHAKPO EVROEZEKIEL-20000-999-TRANSFER FROM AKATUGBA OCHUKO EFE TO COMMISSION ON GTCOLLECTIONS 12/16/2017 10:41:55 AM

7388696725-SPR-590747-MUDIAGA STANLEY ULOHO-20000-999-TRANSFER FROM AKATUGBA OCHUKO EFE TO COMMISSION ON GTCOLLECTIONS 12/17/2017 11:46:40 AM   

ufuomamerrybet

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Re: Account debited but MB accounts not credited
« Reply #1 on: January 09, 2018, 11:29:19 AM »
Dear Sir,

Kindly forward a mail to isolutions@gtbank.com or epaysupport@gtbank.com stating the issue.

Regards.

dedecocorp

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Re: Account debited but MB accounts not credited
« Reply #2 on: January 10, 2018, 10:12:17 AM »
Dear Sir,

Kindly forward a mail to isolutions@gtbank.com or epaysupport@gtbank.com stating the issue.

Regards.

I have contacted them,as a matter of fact i have been in touch with them for about two weeks now. They have escalated the issue but are yet to get a feedback from the Merchant (Merrybet).

ufuomamerrybet

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Re: Account debited but MB accounts not credited
« Reply #3 on: January 11, 2018, 01:06:22 PM »
Dear Sir,

Kindly send a follow up mail through same thread.

Regards.

dedecocorp

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Re: Account debited but MB accounts not credited
« Reply #4 on: January 31, 2018, 09:48:46 AM »
Good morning, i have been in touch with them, they are claiming that my merrybet accounts were funded and that i should contact merrybet/Kc gaming.... This is a totally false claim, what do i do now?

ufuomamerrybet

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Re: Account debited but MB accounts not credited
« Reply #5 on: January 31, 2018, 11:27:53 AM »
Dear Sir,

Kindly note that your account has been funded on the 27th of December, 2017.

Regards.

dedecocorp

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Re: Account debited but MB accounts not credited
« Reply #6 on: March 20, 2018, 01:53:34 PM »
Please which one out of the two accounts were funded?

ufuomamerrybet

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Re: Account debited but MB accounts not credited
« Reply #7 on: March 21, 2018, 10:55:57 AM »
Dear Sir,

Kindly note that the account for which you laid complain on, was funded. For more information, please contact your account officer.

Regards.