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Bet Slip Complaints. => Bet Slips => Topic started by: Baelish on February 23, 2019, 07:31:10 PM

Title: Abandoned game on my beslip
Post by: Baelish on February 23, 2019, 07:31:10 PM
I played an accumulator on my merrybet account. All the games won apart from a game that was abandoned. The game is Istanbul Basaksehir vs Bursaspor in Turkey. Will the game be removed and if so, when should I expect the change?

This is the transaction ID: #233745960
Title: Re: Abandoned game on my beslip
Post by: Geoben13 on February 24, 2019, 12:03:32 PM
Same thing with me o... Its the same update I'm waiting for
Title: Re: Abandoned game on my beslip
Post by: ufuomamerrybet on February 25, 2019, 11:41:25 AM
Dear Sir,

Kindly note that your betslip has been updated.

Regards.
Title: Re: Abandoned game on my beslip
Post by: Geoben13 on February 25, 2019, 11:43:49 AM
Thankyou... Seen it.
Title: Re: Abandoned game on my beslip
Post by: ufuomamerrybet on February 25, 2019, 12:11:58 PM
Dear Sir,

You're welcome, thank you for contacting Merrybet.

Regards.
Title: Re: Abandoned game on my beslip
Post by: Geoben13 on March 11, 2019, 06:04:11 PM
Good evening ma/sir... Pls i've been trying to payout from my account but they've been reversing it for the second time now
Title: Re: Abandoned game on my beslip
Post by: ufuomamerrybet on March 12, 2019, 08:34:36 AM
Dear Sir,

Kindly specify if you won a bet, because a customer can only payout what they win and not their deposits. Please if you won a bet and can't pay it out, forward your username and the amount you're trying to pay out.

Regards.
Title: Re: Abandoned game on my beslip
Post by: Geoben13 on March 12, 2019, 08:42:23 AM
Geoben13... Im trying to payout 15403
Title: Re: Abandoned game on my beslip
Post by: Geoben13 on March 12, 2019, 08:47:45 AM
I deposited 10000 initially... Y can't i payout now that's 15403???
Title: Re: Abandoned game on my beslip
Post by: ufuomamerrybet on March 12, 2019, 09:16:56 AM
Dear Sir,

Kindly note that you're trying to payout your deposit and as such it's being reversed because the system only pays out winnings. Please calculate your winnings and pay the exact amount out.

Regards.
Title: Re: Abandoned game on my beslip
Post by: Geoben13 on March 12, 2019, 09:38:21 AM
Must i use the whole 10000 i deposited to bet before i can pay out???
Title: Re: Abandoned game on my beslip
Post by: Geoben13 on March 12, 2019, 09:42:38 AM
When i depoaited the 10000 i ise from it and loose to about 7000...i later won and made to 10000somtin...i tried paying dat out too it was refunded... Later played again it became 15400...paid out, and it was refunded too..... Played and lost several times till it was back to 15400 paid out it was refunded again.... Yesterday i olayed visual gained and lost till it was 15403....now i ve paid out, m still waiting for the turnout... Pls look into it and pls pay me
Title: Re: Abandoned game on my beslip
Post by: ufuomamerrybet on March 12, 2019, 10:15:17 AM
Dear Sir,

Please note that customers cannot withdraw their deposits.

Regards.